Grievance Redressal

We take every complaint seriously and are committed to resolving issues promptly.

Grievance Officer

In accordance with the Information Technology Act 2000, the Consumer Protection (E-Commerce) Rules 2020, and other applicable laws, the details of the Grievance Officer are provided below:

Name: Grievance Officer, Amarsha

Email: grievance@amarsha.in

Address: Amarsha, Kochi, Kerala, India – 682001

Working Hours: Monday to Saturday, 9:00 AM – 6:00 PM IST

How to File a Grievance

If you have a complaint or grievance related to any product, order, seller conduct, or data privacy issue, you may:

  1. Use the Contact Us form on our website for general complaints. Most issues are resolved within 24–48 hours.
  2. Email support@amarsha.in with your order number and a description of the issue.
  3. If not resolved within 5 business days, escalate to the Grievance Officer at grievance@amarsha.in.

Resolution Timeline

  • Acknowledgement: Within 24 hours of receipt of complaint.
  • Resolution: Within 15 business days from date of receipt.
  • Complex cases: May take up to 30 days; we will communicate timelines clearly.

Seller Grievances

Sellers who have disputes related to their listings, payouts, or seller account may contact sellers@amarsha.in. Unresolved seller complaints may be escalated to the Grievance Officer.

Consumer Disputes

Consumers may also refer disputes to the National Consumer Disputes Redressal Commission (NCDRC) or appropriate State Consumer Forum as per the Consumer Protection Act, 2019.